Q: How much do you charge?
A: See our prices page for the full price structure.
Q: What part of London do you work in?
A: See this map, but basically we cover all Central London and some adjoining areas.
Q: Will I meet my visitor?
A: Yes. We offer a free, face-to-face initial consultation to understand your pet's personality and needs.
Q: Do you update me with my pet's status while I am away?
A: Yes. We will email you and send photos, according to your wishes.
Q: Are you police checked?
A: Yes. All our sitters are carefully selected, interviewed, referenced and fully checked by the police.
Q: Are you insured?
A: Yes. 1st4 London Pet Sitting is fully insured via a specialist pet care insurance agency that is organised by the National Association of Registered Pet Sitters, whom we are members with. Feel free to ask for a copy of our insurance certificate.
Q: What do I do if I need to cancel?
A: Please contact us ideally by email or alternatively telephone giving at least 24 hours notice.
Q: What do you do in case of an emergency?
A: In the unlikely event of an emergency, we will immediately call and notify you. In our initial consultation, we will ensure we have all the family emergency contact details. If veterinary assistance is required, we will take your pet to your named vet or, depending on the circumstances, to the nearest possible one.